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MALM Day 10 July 6 Report

    Wednesday, July 6, 2016

  1. Chinese Consumers Want Ikea to Recall Dressers After Incidents in North America

    Jul 6, 2016 | China Topix

    By Kat De Guzman

  2. Crisis of the Week: IKEA Responds to Recall

    Jul 6, 2016 | Wall Street Journal

    By Ben DiPietro

  3. Ikea under pressure to extend dresser recall to China

    Jul 6, 2016 | Retail Dive

    By Daphne Howard

  4. Ikea to Recall Defective Baby Furniture After Fatalities

    Jul 6, 2016 | The Jewish Voice

    By Anat Ghelber

  5. IKEA issues major recall on chests, dressers

    Jul 6, 2016 | Our Town

  6. IKEA Recalls Dangerous Dressers That Have Killed and Injured Children

    Jul 6, 2016 | Pajcic & Pajcic

  7. Ikea’s drawer debacle won’t destroy UK image

    Jul 6, 2016 | City A.M.

    By Stephan Shakespeare

  8. Children’s furniture fails to meet safety standards, says watchdog

    Jul 6, 2016 | Shanghai Daily

    By Hu Min

  9. Ikea dresser recall fails to address China

    Jul 6, 2016 | Global Times

  10. CTV National News: Urgent Ikea Recall

    Jul 6, 2016 | CTV National News

  11. 7 tips to protect your kids from furniture, TVs tipping over

    Jul 6, 2016 | AJC.com

    By Margaret Colson

  12. Tuesday, July 5, 2016

  13. IKEA recalls MALM dressers

    Jul 5, 2016 | Stripes Europe

    By Stacy Roman

    Wednesday, July 6, 2016

  1. Chinese Consumers Want Ikea to Recall Dressers After Incidents in North America

    Jul 6, 2016 | China Topix

    By Kat De Guzman

    Chinese consumers are calling on Swedish furniture maker, Ikea, to recall its dressers and chests shipped to the country after the company announced a recall of the same products in the United States and Canada.

    Around 36 million chests and dressers were recalled after the products were linked to the deaths of six children. However, the fact that the recall is limited to North America has caused Chinese consumers to complain about being excluded from the matter. The New York Times reported that the recall order was issued in North America after children were crushed to death when the furniture fell on them.

    Customers who bought the furniture after the year 2002 are eligible for a partial refund. Ikea has argued that the dressers and the chests are safe when anchored to a wall as per the instruction. The refund could amount from $70 to $200, Women of China reported.

    The decision for the recall came after the United States Consumer Product Safety Commission called on the furniture manufacturer to abide by the voluntary industry standards concerning the stability of free-standing clothing storage products.

    On the popular Chinese social media platform called Weibo, many netizens have complained about the recall being limited to Canada and the United States. A person said that the limit discriminates against the Chinese people while another suggested that Ikea should be boycotted.

    China is Ikea's fastest-growing market as sales in the country last year reached $1.55 billion. The demand for a recall in China has also led people to question the country's safety standards. One Weibo user said that the country's safety standards are too low not only in furniture but also in terms of manufacturing, health, cars, food hygiene, agriculture, among many others.

    Ikea has argued that it limited the recall to North America since the products it sells meets the safety standards of China and other countries.

    Ikea's spokeswoman for China, Xian Jiaxin, said in a statement, "The chests and dressers conform to all local regulations and standards. This model is sold not only in China, but also in other regions outside the United States. It's also sold in European Union countries. This product meets the mandatory safety requirements of EU and our country."

    The Shenzhen Consumer Council has also released a statement calling for equal consumer protection. A part of the statement reads, "If products publicly recalled in North America are still being sold on the Chinese market, the Ikea Group must unconditionally recall these products." Ikea is yet to comment on the statement.


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  2. Crisis of the Week: IKEA Responds to Recall

    Jul 6, 2016 | Wall Street Journal

    By Ben DiPietro

    Home furnishings chain IKEA is in the crisis spotlight after the company recalled millions of chests and dressers in the U.S. following the deaths of six toddlers who died when the furniture tipped on them. The company’s Canada unit also initiated a recall. IKEA said it would continue to sell others chests of drawers that are compliant with U.S. standards.

    IKEA’s U.S. president, Lars Petersson, said IKEA’s chests and dressers aren’t built to be free standing and are meant to be secured to the wall. “We would like to create a culture of attaching chests of drawers to the wall,” said Mr. Petersson. “It should be as simple and natural as putting on your seat belt when driving a car.” The company also issued a recall notice offering full refunds or partial store credits, and free wall mounts and free installation of those mounts. The company said response was so strong, there were long wait times to its call center. It also made a video to show people how to attach the dressers to a wall.

    Melissa Agnes, president and co-founder Agnes + Day: “While it took IKEA long enough to respond appropriately to this issue, they finally seem to be taking the situation seriously. They’ve finally issued a recall of the dressers and chests and have promised to ensure its furniture adheres to the American American Society for Testing and Materials standard moving forward.

    “But the trouble with a recall is that it will be extremely difficult to reach and ensure awareness to [the millions of] owners of these furniture pieces. The risk of not reaching each and every one of these customers doesn’t get more severe than the potential death of a child. So while the recall and the free wall-mounting kits are a good start, IKEA needs to take strong proactive measures to ensure that a child’s death is never attached to its name in this way again.

    “In an attempt to accomplish this, IKEA made a statement saying that they want to create a ‘culture of attaching chests and drawers to the walls.’ This is a big statement and undertaking to assert and, with it, they launched their ‘Secure It!’ campaign. But reaching [millions of] customers is a hard feat and if they really want to accomplish this, they will need to step up their campaign efforts.”

    Daniel Laufer, head of the School of Marketing and International Business at Victoria University, New Zealand: “During a product recall, the main objective of a company is to maximize compliance in order to prevent injuries. Two elements of a successful product recall include convincing customers that the product poses a serious threat, and minimizing the amount of effort needed to comply with the product recall.

    “I believe IKEA is incorporating these elements in its product recall efforts. In its communications, IKEA mentions that ‘consumers should immediately stop using any recalled chest and dresser’ and provides an explanation: ‘The recalled chests and dressers are unstable if they are not properly anchored to the wall.’ Finally, the company is clear about the serious consequences, mentioning that the products pose ‘a serious tip-over and entrapment hazard that can result in death or serious injuries.’ IKEA goes even further, and provides information about incidents that have already occurred involving deaths and injuries. Clearly, IKEA is effectively conveying the serious threat of the products.

    “The second element of a successful product recall involves minimizing the effort needed to comply. IKEA is incorporating this as well. The company mentions ‘consumers can order a free wall-anchoring repair kit. Consumers can install the kit themselves or IKEA will provide a one-time free in-home installation service, upon request.’ By providing options, the company is making it easier for customers to comply with the recall.

    “IKEA is also facing serious issues that can adversely impact its reputation, such as not complying with performance requirements of the U.S. voluntary industry standard. However, during a product recall preventing injury is a top priority and addressing reputational damage is of secondary concern.”

    Peter LaMotte, senior vice president, Levick: “Ikea has shown surprising sloppiness in dealing with this high-profile product recall. Chief Executive Lars Petersson’s statement focused too heavily on the public’s failure to adopt what he called a ‘culture of attaching chests of drawers to the wall.’ In these situations, especially where loss of life is a factor, public sentiment favors those that center their statements toward remorse and setting a clear plan to rectify the problem. Any hint of blame on those affected will only backfire in the court of public opinion.

    “What makes these statements more damaging to Ikea’s reputation are the failures to support the recall itself. Wait times to receive any support by phone are apparently so severe Ikea had to place a warning on its website warning customers to be patient.

    “Moving forward, Ikea needs to dedicate more resources and focus to make sure this alone doesn’t become its own public relations issue. The current missteps are especially surprising for a retailer of this size. Ikea should have been more effectively—and proactively—preparing to manage a recall and the subsequent public response.”

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  3. Ikea under pressure to extend dresser recall to China

    Jul 6, 2016 | Retail Dive

    By Daphne Howard

    Dive Brief:

    Swedish furniture maker Ikea and the Chinese government are facing heavy criticism from Chinese consumers for limiting Ikea's recent recall of furniture involved in the deaths of six young children to North America, the New York Times reports.

    After several reports of injury and fatalities in recent years, the U.S. Consumer Product Safety Commission pressured Ikea to agree to a voluntary recall of 29 million dressers that the company says should be affixed to a wall to prevent injury.

    An Ikea spokesperson told the New York Times that limiting the recall to North America was proper because its products meet the standards in Europe, China, and elsewhere.Dive Insight:

    Some Chinese consumers are pointing out that China’s lower safety standards are the reason that there’s no recall of the problematic furniture. But this is emerging as a public relations debacle for Ikea in China, its fastest-growing market. 

    While the Ikea maintains that the items in question should be affixed to a wall, something that helps them meet the Chinese standard, many users fail to take that step. The dressers affected by the recall in North America have been under criticism for a while, and were the subject of a less stringent recall last year that called for “repairs” and also recommended anchoring kits. The Shenzhen Consumer Council, a government agency, also last week called for investigations and protections in regard to the safety of Ikea chests and dressers sold in China.

    “The right to health is the most basic of human rights and should be subject to equal and nondiscriminatory protection in any country and place,” the council statement reads, according to the Times. “If products publicly recalled in North America are still being sold on the Chinese market, the Ikea Group must unconditionally recall these products.”

    The news reports come at an inopportune time for Ikea, which is in the early stages of working to make quality and manufacturing changes that would allow it to appeal to wealthier customers. That means better, longer-lasting, and, presumably, safer furniture. 

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  4. Ikea to Recall Defective Baby Furniture After Fatalities

    Jul 6, 2016 | The Jewish Voice

    By Anat Ghelber

    As a result of the deaths of 6 children crushed in tip-over accidents caused by their furniture, Ikea has recalled at least 29 million chests and drawers in the United States. Ikea, the world’s largest furniture seller, is based in Sweden and has been the target of consumer advocates in regards to the safety of its furniture around children as far back as 1989.

    The head of the Consumer Product Safety Commission, Elliot F. Kaye gave a dire warning to any owners of such furniture that is included in the recall.

    “If you have or think you have one of these products, act immediately. It is simply too dangerous to have the recalled furniture in your home unanchored, especially if you have young children.”

    An attorney based in Philadephia representing three of the families of children involved in the lawsuit was glad the recall had been issued but lamented how it was too late to save the lives of the children killed so far. He also stated that the death of a 3-year old in 2005 should be blamed on Ikea furniture, which would make it an unfortunate total of seven children whose lives were lost due to the unsafe natures of their products. “I don’t think that we should forget that it took seven deaths and more than 70 injuries and an untold number of near-misses before Ikea was shamed into taking action,” he said.

    The president and chief executing of Ikea in the United States, Lars Petersson, protested that Ikea furniture was never meant to be free-standing (as the furniture was that was involved in the accidents) but was rather meant to be fastened to walls with straps Ikea provided. He claimed this was “an integral part of the assembly instructions.” As he stated in an interview, “If you are assembling correctly, the product is actually a very safe product.”

    However he refused to comment on any lawsuits brought about families whose children had been killed in accidents involving the furniture his company sold. The families charge Ikea with being aware of serious risks the furniture posed around children (particularly with a propensity for falling) but did not take any action. “The death of a child is an incredible loss. It should never happen. So our hearts go out to the families that have to go through this,” Mr. Petersson said.

    Ikea has concurred to pick up any recalled furniture from the homes of customers and issue refunds, or to install anchors that will fasten the furniture to walls. Customers in Canada will also be included in the recall. To date, Ikea has sold 6.6 million units of furniture there. Chairman of the Safety Commission Elliot Kaye was heartened by the Ikea’s actions, stating “That doesn’t exonerate them from the past, but it is, from a consumer-safety standpoint, a positive announcement.” When inquires were made about furniture sold by other retailers putting children at risk, he said, “The best I can say at this point is our investigation continues, but that Ikea is not alone.”

    According to the Safety Commission, it is estimated that a child is killed once every two weeks in accidents involving furniture toppling over or large, heavy television sets falling on them. 38,000 people a year have to visit an emergency room suffering from injuries related to furniture that tips over. Children under 5 constitute a majority of those cases.

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  5. IKEA issues major recall on chests, dressers

    Jul 6, 2016 | Our Town

    The Consumer Product Safety Commission and IKEA North America announced a recall on June 28 of the furniture retailer's child and adult dressers because of a potential safety hazard to young children. The recalled chests and dressers are unstable if they are not properly anchored to the wall, posing a serious tip-over and entrapment hazard that can result in death or serious injuries to children.

    According to the commission's website, the recalled children’s chests and dressers are taller than 23.5 inches, and adult chests and dressers are taller than 29.5 inches. The 29 million units of these dressers, sold at IKEA from 2002 through June 2016, include MALM three-drawer, four-drawer, five-drawer and three six-drawer models, as well as other brands of child and adult chests and dressers.

    For a complete list of the IKEA chests and dressers included in this recall, visitwww.ikea.com/us/en/about_ikea/newsitem/062816-recall-chest-and-dressers. To contact IKEA by phone, call 866-856-4532 from 9 a.m. to 12 midnight eastern time..

    IKEA is offering consumers the choice of either a free repair kit to anchor the dresser to a wall, or a full or partial refund.

    In May, U.S. Sen. Bob Casey (D-PA), Sen. Amy Klobuchar (D-MN) and Rep. Jan Schakowsky (D-IL) wrote a letter to the CPSC, urging the commission to take swift action to prevent future injuries and deaths from tip-overs of the MALM dresser.

    A 22-month-old boy from Apple Valley, Minnesota was killed in February after an unanchored MALM dresser tipped over and fell on the child, and two deaths in 2014 have also been attributed to MALM dressers.

    In July 2015, after the first two deaths occurred, IKEA and the CPSC initiated a repair program to provide owners a free wall anchoring kit for the MALM three- and four-drawer chests, two styles of MALM six-drawer chests and other chests and dressers. Consumers were advised to secure the dresser to a wall or stop using it; however, IKEA has stated that only 300,000 new wall anchors have been distributed since then, covering only 1 percent of the 29 million dressers that were sold.

    Last month, Klobuchar, Casey and Sen. Richard Blumenthal (D-CT) introduced the Stop Tip-overs of Unstable, Risky Dressers on Youth (STURDY) Act, a new bill to protect children from tipping furniture. The legislation would direct the commission to adopt a stronger, mandatory stability standard for storage units, including chests, bureaus and dressers, which are a major category of furniture at risk for tipping over. Schakowsky has introduced the companion bill in the House.

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  6. IKEA Recalls Dangerous Dressers That Have Killed and Injured Children

    Jul 6, 2016 | Pajcic & Pajcic

    IKEA is in the midst of a massive recall for their dangerous dressers that can topple over. There are some reports that as many as seven children have been killed and numerous others injured by the dressers. The Swedish furniture maker is offering kits so owners can bolt the dressers to the wall. The company has also agreed to stop selling certain brands of dressers that are prone to tip over.

    More than 29 million dressers are part of the recall. The Consumer Product Safety Commission says unless the dressers are anchored to the wall, they can tip over and crush children. In 2014, two children died when the “Malm” model chests tipped over. Another child was reportedly killed this year. IKEA reports there have been several more deaths dating back to 1989 involving other models.

    IKEA’s U.S. commercial manager, Patty Lobell, issued a statement saying the company is “deeply saddened” by the deaths and they will do everything possible to prevent further tragedies.

    The head of the Consumer Product Safety Commission said if you have one of these products in your home, you must act immediately, especially if you have young children.

    The recall effort involves a repair kit that allows owners to anchor the dressers. This can be done by visiting an IKEA store, registering online here, or calling this toll free number 888-966-4532.

    It has been very difficult for people to actually get through on the phone lines to make a request for the service. A reporter from The Philadelphia Inquirer called 35 times before actually reaching a person.

    According to the CPSC, a child is injured every 24 minutes in the United States from furniture tipping over. There is an average of one death per week from such incidents.

    The Law Firm of Pajcic & Pajcic has experience handling cases involving furniture and televisions that have fallen over on children. If you or a loved one has been injured in such an incident, contact us for a free consultation.

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  7. Ikea’s drawer debacle won’t destroy UK image

    Jul 6, 2016 | City A.M.

    By Stephan Shakespeare

    Last week, Swedish furniture retailer Ikea recalled 29m Malm chests of drawers in North America, following the tragic death of three children in the US.

    The drawers had toppled over, despite advice from the company to use wall mounts along with the product. Ikea has received 41 separate reports of tip-over incidents since 2014,17 of which resulted in injuries to children.

    Consumers have been offered either a refund or a free wall-anchoring kit. Ikea has also promised to be at the forefront of a campaign designed to promote awareness of the issue throughout the industry.

    YouGov BrandIndex shows the story has had an impact on the brand’s perception across a number of markets.

    As one might imagine, the story has proven most damaging in America. Ikea’s Buzz score has decreased rapidly over the past seven days, falling by 14 points in that time.

    Read more: Ikea is starting to sell solar panels in the UK

    It’s a similar story in the UK, where Ikea’s score has decreased by six points and in Germany where the drop is 11 points.

    When it comes to consumers’ perception of the brand’s quality, the US is again the market causing the greatest concern for Ikea.

    Looking at this metric, the situation is alarming. Ikea’s Quality score halved in the space of a week, falling from has decreased from 28 to 14.

    By comparison, in Germany there has been a more gradual decline throughout the month. In Britain, the score seems relatively unaffected by recent events, though it is six points lower than at the start of June.

    However, the good news is that Ikea’s overall Value score remains relatively untroubled – in the UK at least.

    While this remains the case, Ikea can be assured its offering will continue to be popular.

    As I’ve mentioned several times in this column, Ikea should be thankful that it has such a strong brand image, and indeed one that people around the world have a connection and loyalty to.

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  8. Children’s furniture fails to meet safety standards, says watchdog

    Jul 6, 2016 | Shanghai Daily

    By Hu Min

    SOME children’s furniture on the market is not as safe as it looks, the city’s consumer rights protection watchdog said yesterday after conducting inspections.

    Furniture checked by inspectors had sharp edges, did not have safety holes for ventilation, and lacked display warnings as well as proper wall fittings, said officials.

    The checks follow controversy over IKEA furniture being sold in China after six children in North America were killed in tip-over accidents.

    “Children’s furniture failing to meet safety standards could easily lead to safety incidents, particularly during the summer vacation when children are left alone at home unmonitored,” said Liu Yueguo, a furniture expert with the Shanghai Consumer Rights Protection Commission.

    China requires that children’s furniture does not have sharp edges; does not have glass parts below 1.6 meters; and that wall fittings be provided for cabinet products that are higher than 60 centimeters.

    The rules apply to furniture designed for users between the ages of 3 and 14.

    Several desks labeled “Red Apple,” a big domestic furniture brand, on sale at a mall in Putuo District were found to have sharp edges and two wardrobes did not have ventilation holes.

    Furniture for children with over 0.03 cubic meters of enclosed space must have two separate ventilation holes in case they become trapped inside, according to the national standard.

    The sellers of the furniture claimed the furniture was for users above age 14, but their brilliant color, cartoon decorative features and size indicated they were intended for use by those who are younger, commission officials said.

    A “Kooka” mirror over 1.6 meters in height produced by a Guangdong Province furniture firm and a mirror labeled “Color Life” made by a company in Guangdong were found to be potentially dangerous for children, according to the commission. Both were being sold in Putuo.

    Both the sellers and producers have been asked to address the matter, said the commission.

    On June 29, IKEA announced it would recall 35.6 million chests and dressers, including the popular Malm line, in the United States and Canada, after six children were fatally crushed after the furniture toppled over.

    However, IKEA has refused to recall similar products in China, provoking accusations of discrimination and consumer rights violations from the Shenzhen Consumer Rights Protection Commission and Chinese lawyers.

    In response, IKEA said its products sold in China meet the country’s national quality standard and no injuries caused by its furniture have been reported.

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  9. Ikea dresser recall fails to address China

    Jul 6, 2016 | Global Times

    Editor's Note:

    Ikea has attracted the ire of Chinese consumers recently following a massive recall of dressers which failed to include them in the settlement. The Swedish furniture company had announced the recall of nearly 36 million dressers and chests in North America, which have been blamed for the deaths of six children as a result of the furniture tipping over. The manufacturer said China was not included in the recall because the furniture meets the country's design standards. While the recall also does not apply in other countries, such as Australia and Ireland, the exclusion of China sparked heated discussion in domestic media. The Global Times presents three articles that explore the issue.

    Lack in consumer rights laid bare

    Ikea's decision last week to exclude consumers in China from a recall of millions of dressers and chests has sparked accusations of arrogance and wide anger among Chinese consumers.

    But many in China are familiar with such cases. Many international carmakers exclude China during recalls involving millions of cars. When car manufacturer Toyota paid billions of dollars to US consumers over "sticky" pedals, it told Chinese consumers that this was an "ordinary problem." 

    Recalls of tainted milk powder always leave out the Chinese market, leaving Chinese consumers finding it difficult to defend their interests. 

    The frequent exclusion of China shows a defective system that doesn't enable Chinese consumers to say "no."

    In attempts to divert public attention, both Ikea and car manufacturers claimed their products, though found defective in other countries, conformed to Chinese standards. 

    As a developing country, some of China's product standards are indeed lower than developed countries, but this doesn't mean that companies should treat Chinese differently. Such double standards foster scepticism about their corporate cultures. 

    In a developed society, consumer rights and interests must be fully protected. However, the current system leaves much to be desired. 

    Korean carmakers Hyundai Motor Group and affiliate Kia Motors Corp. were fined $350 million in the US for overstating gas mileage ratings. Yet in comparison, China's system offers more protection to enterprises than consumers. Companies that infringe on consumers' rights are dealt with leniently. And because class action suits in China are costly and usually result in low compensation settlements, Chinese consumers have little recourse in defending their rights and interests. 

    From a business standpoint, it's understandable that Ikea uses Chinese standards as an excuse to minimize its losses. 

    But in such cases, Chinese authorities should do more to negotiate with companies on the consumers' behalf. 

    Governments should also update their product standards to create a system that better protects consumers, because only when it becomes unprofitable to break consumer laws will companies treat Chinese consumers with the respect they deserve. 

    rednet.cn

    Lax safety standards not only to blame

    The top-heavy design of the recalled chests and dressers was reportedly responsible for the deaths of at least six children and several injuries since 1989. The most recent case involved a 22-month-year old in the US who died after being crushed by an Ikea Malm model chest in February. 

    Ikea issued a warning last year that the furniture's tendency to tip over may result in injury or death. Obviously, the recalled products have deficiencies in their design. The fact that the 22-month-old baby can cause such a heavy chest to fall over stands as proof. 

    Ikea justifies its decision of not recalling the same products sold in the Chinese market as that the furniture meets China's design standards. It would seem that Ikea believes as long as its products meet China's safety standards, the company is not responsible for any risks to consumers. Such an irresponsible explanation is shocking and infuriating.

    The fundamental purpose of setting standards is to guarantee product safety. It is senseless for Ikea, fully aware of the safety risks of its chests and drawers, to refuse to recall the furniture in question sold in the Chinese market or show a reluctance to improve the products' quality.

    All lives are equal. Ikea should not take advantage of China's relatively lax safety standards to justify its irresponsible behavior. Any company which has a sense of social responsibility and respects for human life and professionalism would not behave like this. Ikea's move discriminates against Chinese customers and greatly harms its public image. 

    It is true that China's safety standards continue to be relatively lax. Melamine-tainted infant formula, water pollution and running tracks made from toxic materials and other security scandals are proof of these deficiencies. 

    But furniture that tips over deserves attention. The Chinese authorities should not shirk responsibility and shift the blame onto others, and irresponsible companies cannot be tolerated.

    While relevant institutions are still to blame, Ikea, fully aware of the furniture's hazards, is malicious in its refusal to recall problematic products in the Chinese market. Therefore, authorities should strengthen their supervision of these companies. Meanwhile, customers can choose not to buy Ikea products in protest. Chinese who have already bought the problematic chests and dressers should use any legal means possible to stand up for their rights. 

    Qianjiang Evening News

    Damage to reputation far more costly

    Ikea's 1o years in the Chinese market have so far met great success. However, the company's refusal to recall chests and dresses in China that have been linked to deaths in North America has struck a heavy blow to its reputation. Strictly speaking, the recall is not discriminatory as it only applies to North American consumers. However, as Chinese customers face the same safety risks, many feel differently about Ikea's decision to exclude China from the recall. 

    Regrettably, since Ikea's products meet all design standards in China, the company is protected from legal responsibility in a lawsuit. But as an international enterprise, Ikea should not discriminate against Chinese customers given the size of its domestic market. Ikea's decision to exclude other regions from the recall must have been made after a detailed assessment.

    But instead of focusing on profits and losses, Ikea should pay more attention to potential legal risks and consumer attitudes. Ikea's reputation will be severely tarnished if the company leaves the public with the impression that it cares little for the safety of its customers. Such a differential attitude toward China would backfire. 

    In addition, China's middle class makes up Ikea's major customer base. These people have a strong sense of consumer rights. It would be unwise for Ikea to ignore their feelings. The Chinese market is expected to force international companies to give up their sense of privilege and regard Chinese customers the same as those in other countries. From this perspective, the louder Chinese customers voice their dissatisfaction, the more likely that Ikea and other international companies will give in.

    The gap between Chinese and international standards is a core issue, which has provided the basis and confidence for global companies to treat Chinese customers differently. This is also the root cause for frequent instances of discrimination against the Chinese. While China's relatively lax safety standards have provided domestic enterprises with opportunities to survive, they are taken advantage of by global enterprises to produce and sell low-quality products to the Chinese market. To advance China's economic reforms, it is necessary to start with enhancing China's safety standards. 

    Beijing Youth Daily

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  10. CTV National News: Urgent Ikea Recall

    Jul 6, 2016 | CTV National News

    Follow this link to watch the clip: http://www.ctvnews.ca/video?clipId=901125

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  11. 7 tips to protect your kids from furniture, TVs tipping over

    Jul 6, 2016 | AJC.com

    By Margaret Colson

    On June 28, furniture manufacturer Ikea recalled an estimated 29 million chests and dressers in the U.S. because of tip-over hazards. Parents are again reminded to be vigilant about ensuring their children's safety in such preventable accidents.

    Every two weeks, a child is killed in an incident involving tipped-over furniture or TVs, according U.S. Consumer Product Safety Commission Chairman Elliot F. Kaye. In that two-week period, hundreds more are injured, often seriously.

    Here are 7 tips by the CPSC for parents to prevent such tragedies in their homes:

    Anchor furniture to the wall or the floor.

    Place TVs on sturdy, low bases.

    Or, anchor the furniture and the TV on top of it, and push the TV as far back on top of the furniture as possible.

    Keep remote controls, toys and other items that might be attractive to children off TV stands or furniture.

    Keep TV and/or cable cords out of reach of children.

    Make sure freestanding kitchen ranges and stoves are installed with anti-tip brackets.

    Supervise children in rooms where these safety tips have not been followed.

    Ikea is providing free anchoring devices for the recently recalled furniture. To anchor other furniture, anti-tip devices can be purchased online and at home improvement. hardware, electronics or mass merchandise stores for prices ranging from $5 to $25. An online search for "anti-tip strap" or "anti-tip kit" will result in a variety of purchase options.

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  12. Tuesday, July 5, 2016

  13. IKEA recalls MALM dressers

    Jul 5, 2016 | Stripes Europe

    By Stacy Roman

    IKEA has issued a product safety recall on more than 29 million chests and dressers worldwide. The MALM model of dressers are being recalled due to the tipping hazard if not properly anchored to a wall. This hazard has been linked to injuries and deaths of several children.

    IKEA is offering a full refund is the drawers were manufactured between January 1, 2002 and June 28, 2016; 50% refund of the original price, if manufactured before January 1, 2002 and a store credit of $50 if the manufacturing date cannot be established. The furniture retailer is also offering a free wall-anchoring repair kit.

    For more information, visit www.ikea.com, or contact your nearest store.

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